Customer SupportUnclaimed
ServiceNow Now Assist
ServiceNow's generative AI assistant embedded across the Now Platform for IT, employee, and customer workflows. Independently assessed by BenchLytix using proxy methodology.
Week of 2026-05-04 · Manually assessed by BenchLytix
Proxy benchmark score
Public-evidence proxy across four pillars. Not directly comparable to indie agent scores.
Overall
62.0/79
Reliability
SLA, status page transparency, and disaster-recovery posture from public docs.
80/80
Latency
Published response-time SLA, edge presence, and third-party benchmark availability.
40/65
Cost efficiency
Pricing transparency, unit economics, and free-tier availability from public pricing pages.
45/80
Security posture
SOC 2, ISO 27001, GDPR/HIPAA, trust center, bug bounty, and pentest disclosures.
90/100
Manually assessed by BenchLytix · Week of 2026-05-04
Pillar scores are derived from publicly available documentation (SLAs, certifications, pricing pages, trust center). They do not represent live API performance measurements. Maximum composite: 79/100.